Refund policy
We want you to shop with confidence. That’s why we offer a simple and transparent refund and replacement policy, outlined below.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee, which means you have 30 days from the date of delivery to request a refund.
To be eligible for a refund:
- Your request must be made within 30 days of receiving your item
- Proof of purchase is required
- If the refund request is due to a defective, damaged, or faulty item, photo or video evidence of the issue may also be required
Approved refunds will be issued back to your original payment method. Please allow up to 10 business days for the refund to be processed by your bank or payment provider.
60-Day Product Replacement Warranty
In addition to our refund guarantee, we offer a 60-day product replacement warranty.
If your item arrives damaged or develops a fault within 60 days of delivery, we will provide one free replacement per order.
- Replacement coverage applies to manufacturing defects only
- Replacement requests must be submitted within 60 days of delivery
- Photo or video evidence of the fault may be required
Damaged or Faulty Items
Please inspect your order upon arrival. If your item is defective, damaged, or not functioning as intended, contact us as soon as possible so we can evaluate the issue and make it right. We reserve the right to request photo or video evidence of the fault before approving a refund or replacement.
Non-Refundable Situations
Refunds or replacements will not be issued for:
- Requests made outside the stated timeframes
- Damage caused by misuse, neglect, or normal wear and tear
- Change-of-mind requests after the 30-day refund period
- Gift cards or sale items
Returns
Returns may be required at our discretion depending on the nature of the issue. Please do not send items back without first contacting us and receiving return instructions.
European Union 14-Day Cooling-Off Period
If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Items must be unused, in original condition, and in original packaging. Proof of purchase is required. Return shipping costs may apply.
Refund Processing
Once a refund is approved, it will be processed back to your original payment method. If more than 15 business days have passed since approval and you have not received your refund, please contact us.
Filing a Dispute or Chargeback
We are committed to resolving every issue quickly and fairly, but we can only do that if you give us the chance. If you experience a problem with your order, please contact us first, before filing a dispute or chargeback with your bank or payment provider.
Chargebacks filed without first contacting us will be contested with our full order, communication, and evidence records. If the dispute is resolved in our favor, you will not receive a refund, and any future orders from your account may be declined.
Contact Us
For all refund or replacement requests, please contact us at:
Our support team is happy to assist.